From the City of San Diego: The Get it Done application allows San Diegans to report non-emergency issues to the City with just a few clicks. Each report helps our workers respond efficiently and effectively, improving our neighborhoods and public spaces.
Understanding which issues fall under City jurisdiction and which are private responsibilities helps ensure efficient resolutions. For instance, who is responsible to clean up graffiti, maintain trees, and trim vegetation and weeds? It depends …
Graffiti – Understanding the City’s Code Enforcement:
- The City addresses graffiti on public property, including streetlights, traffic signs, and City-owned buildings like libraries.
- Property owners are responsible for removing graffiti on private residences and commercial buildings. For residential properties with four or fewer units, the City may provide assistance.
Trees – Understanding the City’s Code Enforcement:
- The City maintains trees in planting strips along public streets.
- Residents are responsible for trimming trees on their private property that impact sidewalks and streets.
Weeds and Vegetation – Understanding the City’s Code Enforcement:
- The City manages hardscaped and landscaped medians, as well as weeds growing within street pavement.
- Property owners must ensure vegetation near their property is trimmed, especially at intersections, where it cannot exceed 30 inches if it is within 25 feet of a street corner. In general, weeds and vegetation on private property must stay clear of the sidewalk and street.
Once you determine that an issue is within the City’s jurisdiction, here’s how you can help:
- Use Get It Done to report City-related issues like missed trash pickup, streetlight outages, or illegal dumping.
- Do not use Get It Done for reporting emergencies or other time-critical issues. Public Works Dispatch is available 24/7 for time sensitive needs in the right of way: 619-527-7500.
- Include detailed information and, if possible, a photo of the issue you’re reporting. This ensures faster processing and accurate resolutions.
- List only one issue per report. Issues may go to different departments within the City to get resolved, so it is best to submit reports separately.
- Select the item that most fits your issue. Selecting the appropriate item from the Get It Done menu of options assists with routing reports to the correct department for resolution.
Remember, Get it Done response times depend on the nature of the request, which department is responsible, and the funding and resources that are available. For more information, visit: sandiego.gov/get-it-done
